Making healthcare simple. Our patient and client stories.
“SRx deliver a very professional experience with understanding staff. They are very patient and eager to help and accommodate their customers – a level of customer service that feels like they definitely care about their customers. The service is better than your own family doctor! I feel that I am being taken care of and my concerns are being addressed. The 1:1 service makes the experience more personal, and they really take the time to walk me through everything and offer support throughout this whole process.”
- Anonymous, Patient
“SRx Clinic staff are friendly and supportive staff always with a smile. They treat me like I matter and my health is always considered first. My infusion is always a pleasant experience and the biologic has improved my quality of life.”
- Anonymous, Patient
“My experience with SRx has been excellent. They constantly deliver. SRx offer patient-focused care, standout interpersonal relationships, flexibility, and responsiveness. They will come through for you.”
- Dr. Cooper, Physician
“SRx are amazing. First and foremost, they are reliable, and ensure that medication is delivered and administered to my patients in a timely manner. Secondly, they are professionals – easy to contact, easy to follow up with, always quick to communicate, and good with providing timelines. The kind and compassionate staff and high level customer service skills make them stand out even more. Don’t change.”
- Anonymous, Physician
“Would I refer SRx Clinics? 100% Absolutely YES – do not waste your time looking elsewhere! My experience with SRx has been fabulous. I am always well looked after with genuine care and empathy by the entire team. On one infusion I came in with low blood pressure, it was noted and immediately there was extra care and concern. Questions to assess why, monitoring and then offered a snack. I felt and continue to feel I’m in good hands with every visit/infusion.”
- Anonymous, Patient
“Excellent customer service. SRx goes above and beyond, and the follow up is amazing. I wouldn’t think twice about referring their services”
- Anonymous, Patient
“I appreciate SRx’s comprehensive service offering and willingness to adapt. They offer one-stop access, which is important for my patients.”
- Anonymous, Physician
“Overall, my experience with SRx has been excellent. Staff are very warm, professional, and efficient. They are receptive, always available, and interested in helping. I would absolutely refer them.”
- Dr. Bailey, Physician
“SRx Clinics are a comfortable and caring environment (the old infusion clinic I used was busy and chaotic). I love the one-on-one approach. Joni is an amazing nurse, both helpful and knowledgeable. Added perks are fast lab results when needed and I don’t have to pay for parking!”
- Anonymous, Patient
“SRx is excellent. Very personalized attention/care. The pharmacy team knows our needs and is quick to respond. They offer an individual/personal approach. Patients love and appreciate the care that they receive at SRx. They feel listened to and heard. They appreciate the extra care/phone calls and attention they receive.”
- Anonymous, Physician
“My treatments at SRx Clinics are efficient and relaxing. I particularly appreciate the quick time to get in and get the procedure finished. Everyone is professional and appointments are made and kept in a timely manner.”
- Anonymous, Patient
“SRx Clinics are excellent. The quick service and not having to go through all the steps required at clinic hospitals is my favourite.”
- Riley H, Patient
“The service at SRx Clinics is great and the staff are awesome!”
- Bruce G, Patient
“My favourite thing about SRx Clinics is the friendliness and genuine caring of all staff. Their communication skills and willingness to accommodate my schedule makes them stand out from any other infusion clinic I’ve been to. The nurses know me and my veins, making infusions easier for us all. Parking is paid for and there’s always 2 nurses on site.”
- Anonymous, Patient
I would highly recommend SRx services to my family and friends. My favourite thing about SRx is that whatever patient care needs to be done, it is completed according to the process plan. Compared to the other companies that I’ve used in the past, their pharmacists are very knowledgeable and capable. They provide efficient, effective and timely service without having to checkup on whether the patient care has been completed or not. At the moment, I cannot think of anything that requires improvement.
- Anonymous, Patient
“My overall experience with SRx has been excellent, they have a great team who are always open to new ideas, collaborative, and are very approachable. I would definitely recommend SRx to others and obtain their services again. I’m excited about starting the HTN Lipid Clinic and am happy that the ABPM collaboration is going well and hoping to expand. My other favourite thing about the service is that it saves me time. However, more focus is needed on marketing because most people don't know about the new services we are offering.”
- Raj Padwal (Physician)
“The service provided by SRx has been excellent and exceptional – appreciate all that Jas and his team does for us in Kelowna. What I like most, is the full service that is provided, from nursing support to prescription filling for our most challenged patients. As well as the reassurance I get as a clinician, knowing that the team will follow through with tasks and follow up with patients when needed. In comparison to other companies that I’ve worked with previously, SRx provides a holistic approach for the patient as well as keeping family values and feelings in mind. I would definitely obtain their services again and recommend SRx to others. One thing that can be improved – is to have additional hours of operation such as evenings and weekends.”
- Anonymous, Physician
“My overall experience with SRx has been good. We are able to work well as partners, and the company understands patient needs. I would work them again, as we partner with many pharmacies and it is a collegial and collaborative atmosphere. Compared to other companies, with SRx, I am able to talk to a person in BC who understands geography and demographic challenges. One thing that can be improved is the pharmacy in Duncan, BC is in an underserved area but unfortunately it can be a stressful environment.”
- Anonymous, Clinic Partner
“SRx Pharmacy provided a seamless great experience for my recent Zoledronic Acid infusion. After the prescription was faxed, SRx took care of the rest (submitting insurance request to ABC), providing instructions pre (and post)injection. The clinic room had very comfortable reclining chairs, blankets, choice of drinks & snack food. My husband was allowed to wait with me. By the time I was finished, there were 4 other patients but I started out on my own. The staff worked well together & were very pleasant and friendly. One nurse had trouble inserting the needle into my tiny shallow vein but the other nurse stepped in. I was given an email address for questions about the side effects. Superb service.”
