Any questions relating to SRX’s handling of personal information should be directed to our Privacy Officer.
In order to facilitate the operation of our website and to provide our services, we may collect personal information from you. This information may include but is not limited to, your name, email address, postal code, medical conditions, test results and medication histories, address, phone number, usage data, username and password, credit card number and bank account information.
SRX is required to collect and use personal information in order to provide its services, to open, maintain and process payment transactions, to administer and process customer surveys, special promotions and contests, for other marketing activities, to maintain accounts, to process and deliver invoices and statements, and other internal administrative functions such as internal Usage Data analysis and identifying usage trends. As a result, personal information can be collected when you use our website.
Your IP address, your computer’s operating system, the browser type and language are automatically collected each time you use the website. Moreover, the identity of the website you came from will also be collected, as will your web request and the date and time of your visit and the site pages visited. Other information such as your name, address, and email address is collected in order to allow us to administer the website, to identify and contact users and in order to conduct website maintenance. For audit and other internal and administrative purposes SRX may also keep a record of all information you contribute to the website.
How We Use Your Personal Information
From time to time, SRX may provide personal information to third parties who administer our products and services, to customer statement producers and to mailing services that process and mail statements.
In all cases, SRX limits the amount and type of information collected to that which is necessary to meet the purposes described above. SRX undertakes to keep all personal information it collects strictly confidential. All information that does not have a specific purpose or that no longer fulfills its intended purpose will be destroyed in a secure fashion. SRX will only retain personal information for the duration of its intended use or as otherwise required by law.
SRX does not sell, rent, loan, trade, or lease any personal information collected, as well as any information that personally identifies you or allows us to connect you to any third parties who are not involved in our relationship with you.
We may at times share with you news, products, and events. In order to share with you, Canada’s anti-spam legislation (CASL) requires us to obtain your consent to receive electronic communications. When you provide us with your email address, we will then assume we have your consent to email you (unless you say otherwise). However, to ensure you want to receive our helpful emails, our emails will also have an “unsubscribe” option at the bottom. In addition, from time to time, we may ask you to confirm your consent to receive our emails.
Safeguarding Personal Information
Accuracy of Personal Information
SRX also makes every effort to keep all personal information it holds, including contact information and financial information, accurate, complete, and current. SRX will update any changes to personal information when received from you through the website. If SRX holds personal information about an individual which can be established by the individual to be inaccurate, SRX will take reasonable steps to correct it.
If SRX requires personal information for a new purpose, it will seek consent for such new use.
Access to Personal Information
You have the ability to access all your personal information on the website at any time. If you have any questions regarding the personal information held by SRX, you should, in writing, contact SRX’s Privacy Officer. SRX will respond to any written requests within 30 days of receiving written notice. SRX will keep records of enquiries and/or objections and will document their resolution. SRX will conduct all investigations in a timely, fair and impartial manner.